Active listening
Ενεργητική ακρόαση
Listening whose purpose is to check your understanding rather than to prepare your answer. It is visible from the outside: the listener says back what they understood, in their own words, and treats the correction as the useful part.
How to spot it
You can spot the opposite of it in yourself with one question: while they were talking, was I building a sentence?
The research behind the term
The term is not our invention. It comes from published research, and what follows is what that research found — our own synthesis of the published abstract, not a translation of the original.
Goleman, D., Boyatzis, R., & McKee, A. (2002). Primal Leadership: Realizing the Power of Emotional Intelligence — πηγή
The book sets out the decisive role of emotional intelligence in effective leadership. The authors argue that successful leaders stand out not only for their technical knowledge but above all for their ability to recognize, manage, and influence their own emotions and those of their colleagues. Different leadership styles and their effects on team performance are also presented.
Practised in
The term does not stay a definition. It appears inside missions where the pattern happens in real time and you have to recognise it as it happens to you.
The Misunderstood Email
Sources
Every claim on this page maps to published research. The citations link to the original source.
- Goleman, D., Boyatzis, R., & McKee, A. (2002). Primal Leadership: Realizing the Power of Emotional Intelligence — Source on store.hbr.org